Privacy Policy

Last updated: [DATE]
⚠️ This is a placeholder. The text below is a structure to fill in — it is not legal advice and must be reviewed and completed before launch, ideally by a solicitor or via a reputable GDPR template. Proper Answer handles personal data and call recordings, so getting this right matters.

Proper Answer ("we", "us") provides an AI telephone receptionist service to UK businesses. This policy explains what personal data we collect, why, and your rights under UK GDPR.

Who we are

[Your registered business name, trading address, ICO registration number, and contact email — e.g. jacob@properanswer.co.uk.]

What we collect

Your data & your rights (UK GDPR)

Under UK GDPR you have the right to access, correct, or delete your personal data, to restrict or object to processing, and to data portability.

[State your lawful basis for processing (e.g. legitimate interest / contract), your retention periods for recordings and transcripts, who data is shared with (your processors: Vapi, Twilio, ElevenLabs, Make, Google), and how someone exercises their rights. Include how callers are informed that calls are recorded.]

Cookies

This website uses only essential cookies needed for the site to function. We do not use advertising or tracking cookies, and we do not profile visitors.

[If you later add analytics or any tracking, update this section and add a consent banner.]

How long we keep data

[State retention periods — e.g. call recordings kept for X days, summaries for Y, client billing records as required by law.]

Contact

Questions about this policy or your data: jacob@properanswer.co.uk. You also have the right to complain to the ICO at ico.org.uk.

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